Quote from: Shamo on Jul 15, 2015, 10:29:17 PM
I did not hate the game completley. It had some interesting ideas- and the online mode also had some good things. And yet- in every aspect of it, it is wasted potential. And that is the problem. Not ackknowledging that.
I think the problem is much bigger than that, and even bigger than just in the quality of the games he/they put out too! The biggest problem they have is in self-perception and their attitude towards us as customers.
I recently read an article that referenced Twitter posts by Randy (which were deleted, but the article author still had a record of them) where Randy literally said some customers should be "dropped" because they cost them more money than it's worth! Seriously?!? Ok...
Gearbox customer service rep: "so, you require too much assistance and it's starting to cost us money now, so we're just going to ignore you from here on out. Good bye!"
Wtf kind of customer service is that?! More importantly, what sort of attitude or philosophy is that from a business perspective? Why not just put out a quality product that does NOT require excessive customer support to begin with?!?
His remarks and attitude just goes to show that this guy and his company don't really give a damn about their fans/customers unless we have positive feedback/support to begin with! Why else would Randy block people on Twitter for providing any sort of criticism? even good natured, constructive criticism has resulted in the Randy-ban hammer!
This "dropping customers" thing is probably why they stopped supporting A:CM the second they were no longer "obligated" to support it! When was the last time a patch was released to address various game issues? I believe prior to the last dlc pack. They probably decided it would cost them more than it was worth to spend the time and resources to develop another patch to make fans happier with the product, and they cut their losses the first chance they got!
Say what you will about poor choices or product quality from other game developers like destiny/bungie and halo/343i... At least they did something, and continue to do things, to make it up to their fans/customers when their product breaks or doesn't meet expected standards. All I've seen from Randy and gearbox are finger-pointing and insulting the customers publicly! What ever happened to "the Customer is always right" approach?