Im sure that two weeks time for replies is more a buracracy issue, the ones responsible in the company dont reply fast but take them at lowest priority and hence taking 2 weeks to get an answer.
Im sure the colony sent transmission about their situation but like in river of pain the one in charge, probably burke hide it and then just claimed: we lost contact with the colony mysteriously. Tog et the UMSC marines involved and pulled some strings to get them to send the worst platoon possible with a new rookie commander who likely obey burkes wishes easily.