I bought the Alien Isolation xenomorph figure from an ebay seller in China, new in the packaging, and it just arrived today. The lower jaw is visibly all cockeyed in the packaging, which is kind of a disappointment given how long I waited for it to get here.
Anyone have any experience with NECA's customer service with this sort of stuff? I haven't even opened the packaging yet, and I'm hesitant to complain to the eBay seller partly because he's Chinese and doesn't speak English, partly because I really don't want to wait for the turnaround time of mailing the figure back and getting a replacement just for that replacement to potentially be defective too (and the associated hassle in getting reimbursed on shipping fees, etc), and partly because it's not the eBay seller's fault - it's NECA's fault, the figure is visibly messed up in the packaging and it's not due to improper shipping or anything like that.